Forex is a 24 hour market, so your online forex broker should offer 24 hour support. You should also check if you can close positions over the phone — essential in case your PC or internet connection crash at a critical moment. You could contact to their Internet help desks to see how quickly they respond to enquiries. read more....
ForexGen Customer support:
Customer Support
We provide a full time assistance service to support our customer in dealing easily with ForexGen trader software. Even if you face any problem during downloading or setting up the software, we will help you overcoming it.We provide the trader with full scale demonstrations and troubleshooting for technical problems
Calling the dealing room is restricted to placing orders, no support or help desk issues are permitted to be placed through the dealing room numbers. These numbers are extremely busy and only attended by dealers who will not handle any other kind of issues.
Request call back. Please specify your details and comments or inquiry then we will contact you
We are committed to your privacy.
Live On-line Support we are available during trading hours on the Internet via Live Person Chat. Click here to initiate a conversation.
We provide a full time assistance service to support our customer in dealing easily with ForexGen trader software. Even if you face any problem during downloading or setting up the software, we will help you overcoming it.We provide the trader with full scale demonstrations and troubleshooting for technical problems
Calling the dealing room is restricted to placing orders, no support or help desk issues are permitted to be placed through the dealing room numbers. These numbers are extremely busy and only attended by dealers who will not handle any other kind of issues.
Request call back. Please specify your details and comments or inquiry then we will contact you
We are committed to your privacy.
Live On-line Support we are available during trading hours on the Internet via Live Person Chat. Click here to initiate a conversation.
ForexGen Trading Support:
Trading Support
Dealing Rooms
ForexGen dealing desk representatives are available during trading hours - 24/5 from Sunday 6:00pm EST to Friday at 2:00pm EST.
You are encouraged to contact the dealing room by phone in these situations:
If you are not able to access the internet.
Failing to receive a confirmation on an online order.
Failing to connect to ForexGen server.
Whenever the trader asks for trading support, our team checks if the trader has performed the trading factually in order to facilitate the trading process and make it faster. Please pay attention to the following instructions before calling the trader support in the trading call center.
1. Your account number (visible in your Summary Report under ACID). While the User ID number is unverified.
2. Determine whether the order is a Market Order or a Limit Order and the number of units and the desired currency pair. ForexGen provides the trader with a factual changing quote stream. The prices can be changed more than three times at every second. Consequently the Market Orders will be maintained according to the current price the order was placed. read more.....
Dealing Rooms
ForexGen dealing desk representatives are available during trading hours - 24/5 from Sunday 6:00pm EST to Friday at 2:00pm EST.
You are encouraged to contact the dealing room by phone in these situations:
If you are not able to access the internet.
Failing to receive a confirmation on an online order.
Failing to connect to ForexGen server.
Whenever the trader asks for trading support, our team checks if the trader has performed the trading factually in order to facilitate the trading process and make it faster. Please pay attention to the following instructions before calling the trader support in the trading call center.
1. Your account number (visible in your Summary Report under ACID). While the User ID number is unverified.
2. Determine whether the order is a Market Order or a Limit Order and the number of units and the desired currency pair. ForexGen provides the trader with a factual changing quote stream. The prices can be changed more than three times at every second. Consequently the Market Orders will be maintained according to the current price the order was placed. read more.....
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